Refund Policy for Swift Web Design
Effective Date: 01/01/2025
Last Reviewed: 23/02/2025
Overview
At Swift Web Design, we aim to provide high-quality web design and digital services. We understand that, in some cases, you may need to request a refund. This policy explains the conditions under which we offer refunds for our services, how to request a refund, and what to expect.
Refund Eligibility
You may request a refund in the following circumstances:
- Faulty Services or Deliverables: If our services or final deliverables (such as designs or website functionality) are not as described or fail to meet the standards agreed upon, you may be eligible for a refund.
- Services Not Delivered as Agreed: If we fail to deliver the services on time or do not meet the agreed-upon specifications, you may request a refund.
- Cancellation Within 14 Days: If you purchased our services online, you are entitled to a 14-day cancellation period from the date of purchase (for services). During this time, you can cancel and receive a full refund.
Non-refundable Items and Services
Refunds cannot be requested for the following:
- Custom Services: Any bespoke work or services that have already been started or completed, such as custom-designed websites or tailored SEO work, unless they are faulty or not as described.
- Digital Goods: For digital products (e.g., website files or templates) that have been delivered and accessed, refunds are not applicable unless the product is faulty.
How to Request a Refund
To request a refund, please contact us at [email protected] with the following details:
- Your name and contact information
- Order number or invoice details
- Description of the issue and reason for refund request
We will respond to your request within 5 business days.
Refund Process
Once your refund request is approved:
- We will process the refund within 14 days of receiving the goods or the completed service, as required by UK law.
- The refund will only be issued to the original method of payment; we will not issue refunds to other bank accounts, methods of payment or credit your customer account for future use.
- If the refund request is for a service that has already been provided or delivered, you may be asked to return any goods.
Cancellation of Services
If you choose to cancel a service:
- Before Work Begins: You can cancel and receive a full refund of any upfront payment.
- After Work Has Commenced: A partial refund may be offered based on the amount of work completed at the time of cancellation.
Timeframes for Refunds
Refund requests must be made within 14 days of receiving the service or product. For faulty items or services, refunds can be requested within 30 days, after which repairs or replacements may be offered. If the item/service is found to be faulty after 30 days but within six months, we will offer a repair, replacement, or partial refund.
Disputes and Issues
If you have a dispute or issue with your refund, we encourage you to contact us directly. If an amicable resolution cannot be reached, you have the right to escalate the matter to the Information Commissioner’s Office (ICO).